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Re: New computer - need to reinstall MYOB software on new computer without disc

August 6, 2017, 12:11 am
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If you have a current support subscription to MYOB, log-on to your my.myob account at www.my.myob.com. Then go to My Products / Downloads - where you should see a download link for your software. If you don't have a current support plan, send a private message to one of the MYOB Support Staff on this Forum, including your serial number and ask them to provide a download link.

 

Note - AccountRight 2017 is a fine product, that runs well on Windows 10 and has some great new features - such as Bank Feeds, online invoices and the InBox for supplier invoices. You would only need to stick with v. 18 if you have Premier v.18 and need its' multi-currency feature (AR 2017 dosn't yet have this).

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Improve AccountRight Plus On Premise

August 5, 2017, 6:06 pm
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Hi

 

I've just upgraded from MYOB Plus 19 to the latest AccountRight Plus.

 

While everuthing wenbt smoothly I have a couple of observations:

 

- Performance on the same hardware has been drastically reduced. MYOB 19 was snappy and performed as you would expect from any Windows application. AccountRight is very sluggish, wether opening forms or processing actions. Quite disappointing.

 

- Open screens are no longer 'live'. Eg having a Bank Register screen open and processing an invoice,  payment or payroll in another screen does not update the open banl screen. Refreshing the bank screen adds the new transaction to the list, but still doesn't update the balance. Only closing and re-opening the bank screen updates it correctly. This is annoying and could easily be fixed.

 

- I did have to tweak the layout of my imported custom invoice form, but that's not too much of a problem unless you have a lot of them.

 

Other than that I still think MYOB is a very good product that does everything I need and more.

 

Regards

Bas Groeneveld

 

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Re: Account Right Premier V 19.11 Link

August 6, 2017, 2:36 pm
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HI 

 

Welcome to the MYOB Community Forum, I hope you find it a great resource

 

We can certainly provide you with that download link, although we do encourage all clients to have an active support agreement so that they can access not only the latest versions of AccountRight but have access to the download links through my.MYOB.

 

I have sent that through to you in a private message, which you can be access by clicking on your display picture in the top right hand corner of your screen and then choose the envelope icon that appears.

 

Do let us know how you get on with this

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How to add a company file

August 6, 2017, 5:41 pm
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Hi there, my company is using Accountright premier v19.5 , and now I want to add another company file under the same serial number, how shall I do?

And I am not able to export reports to excel because I changed the computer recently and reinstall the software, what shall I do?

 

Thanks

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Re: Improve AccountRight Plus On Premise

August 6, 2017, 6:59 pm
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Hi 

 

Due to the database structure, AccountRight 2017 may perform differently to the AccountRight Classic range. In terms of improving that speed, there is no magic bullet to improving the speed of AccountRight 201x. I would recommend taking a look at Help Article: Speed and performance tips which contains some tips for improving the speed that has worked for some clients. Please note that it doesn't work for all users and all systems.

 

AccountRight 2017 will pull information from when you first open that window. If changes are made then the window does need to be refresh so that the system will relook at the database to gather information. This can be done using the (green) refresh arrow on screen or via the Update button. In the case of windows that have an account balance listed in the top right such as the Bank Register, the full window would need to be closed for changes to be reflective.

 

While we do indicate that you can bring across your customise forms from AccountRight Classic it is always a good idea to make sure they do migrate across correctly as further customisation in AccountRight 201x may be required.

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Re: Does MYOB subscription invoices include GST

August 6, 2017, 7:07 pm
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Hi CLover

When I log into my invoices it does not download properly, it comes up with some strange code.

 

Thanks

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Lost MYOB Accounting V15 CD need a download link please

August 6, 2017, 7:31 pm
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Hi - 

I know I am not alone in having this issue. But I have purchased a new computer and cannot load MYOB Accounting v15 without the CD...and I cannot find it. 

I know it is an old version, but it has been all we've needed and since we are retiring in one year I don't want to have to buy a new program.

Is there a way that you can help me restore the program to this new computer?

Thanks for your help.

Barbara

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Re: How to add a company file

August 6, 2017, 7:41 pm
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Hi ,

 

Welcome to the MYOB Community Forum, I hope you find it a valuable resource.

 

If you have free file licences under your serial number, you can go ahead and activate a new company file using this serial number. Otherwise, you can either de-activate unwanted files to make room, or purchase additional file licences. I've sent you a forum private message requesting additional account information, if you can reply to it, I can check it further for you.

 

In terms of exporting reports, what happens exactly when you try to export any report? Was there any error message? If so, was this the error you received? - Error: "Unable to locate the necessary files to perform this OfficeLink function"

 

Please do let us know how you go. 

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Update

August 6, 2017, 8:22 pm
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I have recently updated to 2017.1.1 - but myob is still telling me to upgrade - even when I tick the don't remind me button.  Just checked my tax tables and they say  last upgrade 2016 ??  why is this?  Thanks.

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migrating to Account edge

August 6, 2017, 9:01 pm
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Hi Im  in need of some help i have recently purchased mac computers and im currently running accountright 2017.1 and have been told there is nothing i can do to migrate my file to Account Edge i have tried exporting not work would love some help. even if there is a sevice in sydney that i could get it manually transfered 

 

cheers chris 

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Re: Update

August 6, 2017, 9:21 pm
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Hi ,

 

I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

 

When you have the company file open, could you please go to Help > About, does it show the product version as v2017.1.1? If it's still showing v2016.x, please do look for a new shortcut on your Desktop, for 2017.1.

 

Once you use the 2017.1 shortcut to launch AccountRight and open the company file, please use Payroll > Load Payroll Tax Tables, then check the tax table revision date again, it shall show 1/7/2017. 

 

Please do let us know how you go. 

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upload to excel

August 6, 2017, 9:56 pm
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 Hi Team

I am with MYOB Accountright 2017.1, upload to excel end up with error message. I have tried to upload payroll activity summary to excel.

Can someone please help.

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Re: Lost MYOB Accounting V15 CD need a download link please

August 6, 2017, 10:00 pm
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Hi ,

 

Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it an useful tool.

 

I'm afraid that v15 is more than 10 years old, even before we started having download links, and we no longer have stock of CDs of such old versions. Also the fact that v15 is not compatible with the latest Windows operating systems, so it may not work properly on your new computer.

 

To ensure the software works on the new computer, upgrade the software to the latest version would be the way to go. If you prefer to stay on v15, then it's best to continue using it on the previous computer. It doesn't hurt to try to copy the entire v15 folder to the new folder, there is a small chance it may work. If not, upgrade or keep using the previous system would be the way to go. 

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Re: migrating to Account edge

August 6, 2017, 10:01 pm
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HI 

 

Welcome to the MYOB Community Forum, I hope you find it a great resource.

 

Currently there is no direct migration path from AccountRight 2017 to AccountEdge. Instead you would be looking at either choosing a date in AccountRight 2017 and making that the start date of your new file, alternatively you could also use the import and export functions to move information from your AccountRight 2017 file to your AccountEdge file

 

If you were wanting to use the export and import functions to move the information from AccountRight 2017 to AccountEdge, you will need to amend the import file to match the required format for AccountEdge. The easiest way to ensure that you have the import file in the correct format would be to export the information out of the AccountEdge sample file first. By doing this it will give you the format required for the import.

 

I’m not personally aware of any specific conversion services based in Sydney, however you could look at engaging one of our MYOB Partners in your local area. These MYOB Partners may be able to assist you with transitioning from AccountRight to AccountEdge. You can find the contact information of your local MYOB Partners on our MYOB Partner Search Site.

 

Additionally, some of our users have looked into third party solutions for running Windows based programs on Mac computers. These programs include Parallels and Boot Camp. Although we do not support these programs they could be used as an alternative to moving from AccountRight to AccountEdge, as you will still be using AccountRight only on a Mac

 

Do let us know how you get on with this

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Re: Lost MYOB Accounting V15 CD need a download link please

August 6, 2017, 10:33 pm
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Thank you for your response.

How do I go about upgrading and do you know what the cost of this would be?

Unfortunately I cannot contiinue to use the old computer as its hard drive is full and will not allow me to continue to use...even though I have deleted all of the programs and files that I find possible.

I will continue to look for the v15 disk but you are telling me it might not work on this newer computer?

Barbara

 

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Re: Deactivate and replace online company file

August 6, 2017, 11:11 pm
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Hi ,

 

I can see from your account that you have been in touch with our phone-based technical support staff and that they've been able to address your issue. Please don't hesitate to post again anytime you encounter a problem - we'll endeavour to jump on it quicker next time!

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Re: Accountright Live and Office 365?

August 6, 2017, 11:24 pm
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Hi there ,

 

Great to see a new face on the MYOB Community Forum.

 

Great to hear you're thinking of making the move to AccountRight Live. Office 365 is unfortunately not supported for use with AccountRight Live - the only recommended emailing application we do support is Office 2010 or later (32-bit). Please note, however, that we do have a number of clients report they're able to use the two successfully by installing Office 365 on their machines (instead of having it online). When installed locally, it should theoretically work in the same manner as Office 201x. Having said that, should you opt to pursue this, in the event you were to encounter an issue using the two products together, we won't be able to provide support as it hasn't been tested by our development team.

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AccountRight Basics AU version 2014 with Windows 10

August 7, 2017, 2:31 am
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We are currently operating MYOB AccountRight Basics AU version 2014.4.16.7861 accross several Branches of our Association (10 versions)

 

As new bookkeepers/ Treasurers come on board, we are finding they are operating Windows 10 and cannot open the above version

 

Please advise what we can do here? How do we use the version above in Windows 10 or do we need to upgarde? If so please direct me to the right place for a bulk purchase

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Unable to login in

August 7, 2017, 2:55 am
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When trying to SIgn-In to our Online MYOB AR file AR 2017.1.1 crashes saying,

AcountRight has encountered an error and needs to exit.

 

Note: You may need to re-enter the changes you were working on. If you continue to experience this error; contact MYOB Technical Support.

 

 

We have un-installed, re-installed, tried versions 2017.1 and 2017.1.1 all with the same error.

 

 

Has anyone encountered this issue? Know of a fix?

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Re: Unable to login in

August 7, 2017, 4:22 am
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Hi 

 

Try opening a sample file to see if the issue is with your installation of AR, or with your company file. There might be a problem with your company file.

 

Regards

Gavin

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