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Re: Incorrect serial number

March 27, 2016, 8:32 pm
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Hi ,

 

First of all, I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

 

A few reasons could prevent you from changing to the new serial number and upload the file online, it could be that the new serial number is for a different product level than your company file (Basic/Standard/Plus/Premier), maybe there isn't an active subscription against the new serial number, or as Harshana mentioned, you are not set up as an online file owner against your serial number.

 

In order for us to investigate further, could you please private message me your serial number, and the email address you use to upload file online? You can send a PM by clicking on my name > Send this user a private message.

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Re: Subscription has expired message

March 27, 2016, 9:18 pm
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Hi ,

 

It does appear that the status of your online file was not updated correctly, I've now refreshed our records, you shall now be able to work online without issue. We apologise for any inconvenience caused.

 

On a side note, if phone call isn't convenient to you, our Live Chat channel may be helpful to you. It can be accessed via our 'Contact us' page, at the bottom right corner: http://myob.com.au/business/contact-us-1257834695018. It is currently closed due to the Easter break. 

 

The 'Ask a question' feature was replaced by this Community Forum, if you have any queries please feel free to post them here at any time, our moderators, partners and experienced users are more than happy to help you out.

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Re: Problem with upgrading company file to 2016.1

March 27, 2016, 9:45 pm
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Hi ,

 

Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it an useful tool.

 

Sorry to hear you are having issue upgrading the online company file. You've done the correct steps of upgrading the file, and it certainly should not take this long to complete the upgrade, despite the file size.

 

After checking the backend, it does appear the file is incorrect 'stuck' in an upgrade loop. We've now cancelled the upgrade so the file is active again, you'll need to open the file in v2016.1.1 to upgrade it again. v2016.1.1 was released to work with the recent Microsoft security updates, therefore you don't need to run the fix tool once the upgrade is complete.

 

Please do let us know how it goes, we are happy to assist further. 

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Re: Confirming Company File (Company File Code?)

March 27, 2016, 10:32 pm
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Re: Unable to open AccountRight file

March 27, 2016, 11:41 pm
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Me too. Where do I find help about this??????
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Upgrading to accountright 2013.5

March 28, 2016, 12:41 am
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Hi

 

I've just taken over from treasurer for a local footy club.  I've loaded myob onto a new computer but the version I have on disk is 2013.2 and the file I need to open is 2013.5.  The last person must have updated the software.  How can I get this update on my computer without paying for it again.

 

 

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updated accountright to 2016.1

March 28, 2016, 1:28 am
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I updated accountright plus to 2016.1 and invoices are now being sent as a link, some customers cannot open this link. Can i change back to old way of just sending them as an attachment to email. And how?

 

Thanks

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Re: updated accountright to 2016.1

March 28, 2016, 2:35 am
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Hi 

Welcome to the MYOB Community Forum.

I suggest that you simply change the existing value for the "When Emailing Invoices:" as illustrated below:-

Emailing Invoices.jpg

 

Changing the value from "Include a link to the online invoice" to "Include a link to the online invoice and attach a PDF" should keep all your customers happy; thank you.

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Re: Unable to open invoices sent Accountright 2016.1

March 28, 2016, 2:37 am
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To change it so that Attachment is added go to SetUp, Preferences, there is now a Emailing tab, the dropdown box enables you to choose Including a link and attach a PDF.

 

Would love to know why is occurs for some and not for others.  Hopefully someone at MYOB knows and will correct this with the next update.  At the moment though I'm doing all I can to prevent this client moving to another accounting system.

 

 

 

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Re: updated accountright to 2016.1

March 28, 2016, 2:41 am
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Have experienced the same problem with one of my clients who emails a minimum of 50 invoices a week.  Unfortunately by attaching them each invoices takes up to a minute to send.  If anyone knows a way around this or why the problem occurs in the first place I would appreciate hearing from them. 

 

Or an update is needed sooner rather than later or fix the problem.

 

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"Unable to activate this company file" message again

March 28, 2016, 3:50 am
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Re: Upgrading to accountright 2013.5

March 28, 2016, 4:40 am
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I am able to send you a Private Message through the community forum for a link to AccountRight 2013.5, may I please ask what product level you are using? Such as Basics, Standard or Plus?

 

Thank you,

Tingety

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Re: Support over Easter period - 2016

March 28, 2016, 5:53 am
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Hi 


This has been a common occurrence since there was a recent Microsoft Update released that also affected multiple programs that used .NET framework.

 

MYOB have been able to release 2 resolutions for this, you can find these resolutions on their post:

Unable to open AccountRight file


Thank you,

Tingety.

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2016 1.1 Update is not recognized as being installed

March 28, 2016, 9:18 pm
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I have installed the 2016 1.1 update through the update now button in MYOB and downloading through my.myob.com, however I still have the update now button in MYOB. How do I get rid of this yellow band across the top of the MYOB Screen. I have tried restarting MYOB and the computer to see if that will remove - it is still there.

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Re: Unable to open AccountRight file

March 28, 2016, 10:15 pm
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Hi ,

 

I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

 

It's great to see you've browsed the forum the found the hotfix tool for this issue caused by the recent Microsoft security updates. In most cases where the issue persists after using the hotfix tool, it was caused by the fix tool was used on the incorrect company file. Any chance that you have multiple company files in the local/network library, and the incorrect file was selected? 

 

If the above doesn't apply to you, another option you can try is right click Start > Control Panel > Programs > Programs and Features > View installed updates > temporary uninstall all Microsoft security updates from 9th March. Then open AccountRight company file > Help > Confirm company file which will update the file automatically to fix this issue. After that you can install the Windows updates again.

 

Please do let us know how you go.

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Re: Server update required

March 28, 2016, 10:33 pm
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Hi ,

 

This message would only occur when accessing a file located on a networked server, it's rather strange that you are getting this message opening a local file. 

 

Just to confirm, when you launch AccountRight, did you then select one of the 'Recent opened company files' to open? Can you please instead click on 'Open a company file' > select 'My Library' > select the company file from the right hand side to open, does it make any difference? 

 

Please also check if the company file is located under the Network Library, if there are then please do upgrade the AccountRight version on the server as well.

 

Please do let us know how you go. 

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Re: upgrade v11 myob to v19 account right live

March 28, 2016, 10:39 pm
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Hi ,

 

In v19 when you try to select a file, MYOB shows files ending in .myo. Change the Files of Type setting to All Files (*.*), this will allow you to select the .dat file which you will then be prompted to upgrade. Choose Yes and provided there are no errors in the .dat file, MYOB will create a new .myo file based on the data in your .dat file. From that point use the .myo file.

 

FYI v19 is not 'Live' - to host your file online, you will need to then upgrade the file to a .myox file as used by AR2016 (AccountRight 2016 - uses .myox file which can be used on your desktop computer or uploaded and hosted online).

 

Regards

Gavin

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Re: MYOB running so slow that its not worth trying to use

March 28, 2016, 10:55 pm
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Hi 

 

Easy as 1.2.3 - yes I too have heard that from sales people before.

 

Your user ID identifies you as a Contributing Cover User - this suggests you have a current Live Subscription and are entitled to use AR2016 - the Live version. v19 (the Classic version) must be run on a network in order to support multiple simultaneous users.

 

Although I personally do not recommend AR2016 - due to speed and too many bugs, you can also achieve multi user access by upgrading your file to AR2016 and hosting it online - requires very good internet connection and high performance computers. You can also achieve multi user access without going online by running the Server Edition (SE) of AR2016 - should be available under the Downloads section of your my.myob log in.

 

AR2016 is considerably slower than single user v19, however depending on your file size, may have comparable speed to multi user Premier v19 over a network. You may want to consider this option on a trial basis - note however that once your file is upgraded from v19 to AR2016, it can no longer be used in v19, so you will need to re-enter any transactions if you want to go back to v19.

 

FYI - if your file has ever used multi currencies, you will not be able to upgrade it to AR2016.

 

Regards

Gavin

 

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I have MYOB on my windows desktop, I can not view it online on my apple laptop

March 28, 2016, 10:58 pm
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Re: Change product from AR Standard to Plus

March 28, 2016, 11:04 pm
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Hi ,

 

Thank you for the additional information, if the serial number change option was greyed out it indicates the file is an online company file, it would need to be placed to local library before changing the serial number.  

 

I can see since then you've gotten in touch with our phone support team, and successfully changed the product to Plus, I trust that you can now work online without issue. 

 

If you have further queries, please do not hesitate to post again at any time.

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