I am trying to back up a myob file that I have open. I am the only person using this file and no one else has this file open (we don't even have a multi user option).
Error message: In order to do this, you must be the only person using this company file.
One other person currently has this file open.
Please try again later, when no one else is using this file.
We use MYOB AccountRight Enterprise v19.5 and need to make a change to the proxy config file as we are in the process of transitioning from Blue Coat to ForcePoint and we are unable to find the location of the proxy file
We found the following the link in the knowledge base
http://help.myob.com/wiki/x/TQGF
but could not find the file in the location specified
C:\Program Files (x86)\MYOB\AccountRight\20XX.X\SE
MYOB client support provided us with the same information and asked that we use this forum to see if you can help us
Note we have MYOB installed on citrix
Thanks
Neil
I am using a 2004 version of MYOB Accounting Plus v14. I know this is an older product but I like using it because I'm very familiar with it.
I can't seem to confirm online anymore. When I called to confirm on the phone the guy said that it doesn't work on windows 10 and that I would have to buy a new version of MYOB. I find this strange as I have confirmed on windows 10 before without any problems.
I don't understand how it cannot confirm anymore.
hello sirs and madams
could you please enlighten me with the link to download the AccountRight Live MSI file plz
we have just changed from using MYOBPremier to AccountRight Live. We will be using this on a W10 PRO PC, which will be accessed remotely by various different users at different times. I believe I will need the MSI installer to facilitate this architecture, so we can contain the entire MYOB-AR system on one PC.
k thx
i should have askedd for the server version MSI download. the only MSI i can see from the publicly accessible downloads is the client MSI file.
thanks
Hi Can some please help I keep getting this error after upgraded from V19 to 2018.2 Sorry somthing has gone wrong and Accounts Right needs to close. I can access every other section in MYOB even pay bills but just not the purchase register. This the erroe report
AccountRight Application Error Report
=====================================
Application Version: 2018.2.20.8598
Application File Version: 2018.2.20.8598
Incident Id: adc7507d-0e82-44c6-b40b-fe16d216b412
Time: Wednesday, 13 June 2018 4:42:30 PM
Code:
System.InvalidOperationException
Message:
The null value cannot be assigned to a member with type System.Decimal which is a non-nullable value type.
Stack Trace
----------------------------------------
1 : System.InvalidOperationException
----------------------------------------
System.InvalidOperationException: The null value cannot be assigned to a member with type System.Decimal which is a non-nullable value type.
at Read_PurchaseRegisterSummary(ObjectMaterializer`1 )
at System.Data.Linq!0x06000edf!System.Data.Linq.SqlClient.ObjectReaderCompiler.ObjectReader`2.MoveNext() +0x8
at System.Core!0x06000bf5!System.Linq.Lookup`2.Create[TSource](IEnumerable`1 source, Func`2 keySelector, Func`2 elementSelector, IEqualityComparer`1 comparer) +0x5b
at System.Core!0x06000c0d!System.Linq.GroupedEnumerable`3.GetEnumerator() +0x0
at System.Core!0x06001bc4!System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext() +0x11
at mscorlib!0x060039a7!System.Collections.Generic.List`1..ctor(IEnumerable`1 collection) +0x77
at System.Core!0x06000b65!System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source) +0xe
at Huxley.Services.Presentation!0x0600447f!MYOB.Huxley.Services.Presentation.Services.PresentationPurchasesRepository.GetPurchaseInvoiceSummary(Nullable`1 cardId, Nullable`1 fromDate, Nullable`1 toDate, InvoiceStatus status) +0x3d0c
at Huxley.Services.Presentation!0x060044f8!MYOB.Huxley.Services.Presentation.Services.PresentationPurchasesService.GetPurchaseInvoiceSummary(Nullable`1 cardId, Nullable`1 from, Nullable`1 to, InvoiceStatus status) +0x0
at Huxley.ApplicationServices!0x06000b7b!MYOB.Huxley.ApplicationServices.Container.PurchaseRegisterContainerService.GetAllPurchaseRegisterSummary(IEnumerable`1 objectSetVersions, Nullable`1 cardId, Nullable`1 from, Nullable`1 to) +0x0
at Huxley.UI.Decorators!0x060005af!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIIPurchaseRegisterContainerService.MYOB.Huxley.ApplicationServices.Container.API.IPurchaseRegisterContainerService.GetAllPurchaseRegisterSummary(IEnumerable`1 objectSetVersions, Nullable`1 cardId, Nullable`1 from, Nullable`1 to) +0x58
at Huxley.UI.Model!0x06003b6f!MYOB.Huxley.UI.Model.Context.PurchaseRegisterContext.<>c__DisplayClass1.<GetAllPurchaseRegisterSummary>b__0() +0x0
at Huxley.UI.Model!0x060000b3!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x5f
at Huxley.UI.Model!0x060001a0!MYOB.Huxley.UI.Model.Context.PurchaseRegisterContext.GetAllPurchaseRegisterSummary(Nullable`1 cardId, Nullable`1 from, Nullable`1 to) +0x2f
at Huxley.UI.Controllers!0x06002337!MYOB.Huxley.UI.Controllers.Purchases.PurchaseBillControllerView.DoWork(DoWorkEventArgs e) +0x45
at Huxley.UI.Controllers!0x06000250!MYOB.Huxley.UI.Controllers.Base.BasePresentationController`1._worker_DoWork(Object sender, DoWorkEventArgs e) +0x0
at System!0x06003119!System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e) +0x19
at System!0x06003129!System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument) +0xe
==========
MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2018.2.20.8598, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:52f8db79942d458b8e4eda9fa08518f5; A:1
MODULE: Huxley.Services.Presentation => Huxley.Services.Presentation, Version=2018.2.20.8598, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2ed088c4452d4f06b0dcf6489ababb13; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2018.2.20.8598, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:99af259592414413ab7cd8ecf6daf871; A:1
MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2018.2.20.8598, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:ce6f8d23644b43dc9b41648640794da3; A:1
MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2018.2.20.8598, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:18b614ca72ce4c5f9fa05590d33be2d2; A:1
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:c63a057ca32f41cc9a2496f80a3e50cf; A:2
MODULE: System => System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:4754d18615b646529e82eb1abc3dae93; A:2
MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:cfe1959fe9334453acec9d5ec7a4e1e7; A:2
MODULE: System.Data.Linq => System.Data.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:f2ee685e8e8f440f970531e2897f5bef; A:1
----------------------------------------
Hi
Welcome to the MYOB Community Forum, I hope you find it a great source of information.
My understanding is that the v19 series does have a config file for Proxy Settings as it does not perform authentication to our online services and tends to only be authentication on the database-level.
AccountRight Live does perform authentication to our services and does require configuration changes to the program to use the Proxy Settings.
This should not require any changes. As a small note, I suggest looking over our Support Note: AccountRight Premier & Enterprise performance and networking guide
This should help with any other networking information for v19.
Hi
Welcome to the MYOB Community Forum, I hope you find it a great source of information.
I have found an error on the account your email address is connected to and have been able to resolve this. This would have prevented confirmation, I suggest closing your software and re-opening and it should now confirm.
It is true that Accounting v14 is not a supported product on Windows 10 and we are unable to guarantee that the software will work 100% the way it did on it's original supported Operating System (From memory this was Windows XP and below).
Please let us know if you are continuing to experience Confirmation Troubles so that I can look into this further.
Hi
Welcome to the MYOB Community Forum, I hope you find it a great source of information.
You can download the 2018.2 MSI Installer from our Product Downloads Page, go to: www.myob.com/downloads and choose the AccountRight Live MSI product.
Please note that this is a MSI release of the PC Edition and if you require the Server Installer to act as the Host, you can download that from the AccountRight Live Dropdown.
The benefit of the MSI Installer is for installation on a Terminal Server for all Users. If you are using the MSI Installer, please be sure to read the AccountRight MSI installation instructions
Please feel free to reach out again should you have any questions.
Hi
I did end up uninstalling it and starting the download again and leaving it as the C:drive.
The file has been converted so just making sure everything is ready to go.
Thanks
Hi
I have seen this particular error before, if your file is online we do have an Online Script that can be run.
Can you please reply with:
If your file is not online and is local, this will need to come in for a repair. Please send me a Private Message with the same information to get this organised. You can send me a Private Message by hovering your mouse over my Avatar and clicking Send Message on the popup.
I have just upgraded from v19.xx
I got sent a video tutorial on things I need to do now that I have switched over.
However I can't figure out how to import my BASlink info?
On the video it says open BASlink > file > setup & links > import setup and links
But in AR 2018.2 I have a BAS Info but from there it just goes set up activity info and wants me to complete GST, PAYG installments and PAYG withholding. Under file there is no option to setup & links?
I'd rather import if I can so I don't muck it up!
Thanks
Hi team,
I need yourhelp!
When MYOB opens up it seems to auto sign in as Me (admin). Its ok on my PC as I'm already sign in (one less thing to do) but I need the sign in window to pop up on their PC so that the user signs in to thier limited account and does not have my access.
How do I change this? Any help on this would be much appreciated.
Simon
Hi
You have the right idea in terms of going to File>>Setup & Links>> Import Setup & Links, just not the right window.
From the Accounts Command Centre, select Prepare BAS/IAS>>Lodge Manually>>Select the required period and then select Prepare Statement. This will open the BASLink module and your activity statement from there you can go to File>>Setup & Links>>Import Setup & Links.
Help Article: Additional upgrade tasks - Section: Upgrade your BASlink Settings has more information on that process.
Hi
When setting up a user ID in AccountRight 2018 when the company file is located online via the Setup>>User Access window you will be given the option This user will sign on with a my.MYOB account. By enabling this option it will bypass the company file sign on screen and automatically log the user into the company file as the user that has that my.MYOB account linked i.e. the Administrator.
Ideally, each user that does log into the company file will have their own my.MYOB account and email address used to log into the file. This way you can invite that particular user and enable that option for that particular user ID. For example, you would have your email address and that option will be enabled for your user ID. The limited access user would have their own email address/my.MYOB account and they would have that option enabled for their username.
Alternatively, you could look at disabling that option which will bring up the company file sign on screen when logging into the file (may not be a feasible option in the future as two-factor authentication is being rolled out for my.MYOB accounts).
For more information on setting up and adding a user please see Help Article: Add a user
HI
Welcome to the MYOB Community Forum, I hope you find it a great resource
This can sometimes happen if you have a large number of unreconciled transactions within the reconciliation screen that are trying to be reconciled.
To assist with this, if the file is stored online then I would check the file out by going to File >> Check Out. Checking the file out downloads a copy of the file onto your computer and as a result in some cases can speed up the processing power of the file.
Alternatively the other thing to try would be to reduce the amount of transactions your trying to reconcile. So instead of trying to reconcile three months, just reconcile one month.
Do let us know how you get on with this
Hi Steven,
Thans for your speedy response.
I'll be sure to set it up as you mention to help with future devolments.
It seems to be that OS's and and software are being updated on a regular bases and best not to fight it! 
Thanks again for your help!
Simon
Hi
Welcome to the MYOB Community Forum, I hope you find it a wealth of helpful information.
Generally speaking the reports should be available after the upgrade. That being said I would start by going to Help >> About and confirming that there is an actual product showing, as opposed to the product being unknown.
If your product is showing as unknown for any reason, then you can go to Help >> Change Product and select your product, such as AccountRight Standard. You’ll then be prompted to confirm your file, however assuming the confirmation goes through correctly you should be able to view the reports
i am the IT staff trying to install MYOB Server edition
i am still getting the could not access network location error, i have tried running it as Admin as well as changing and using the default install location
it installs fine on my own PC but when installing on the server it does not work
hi Steven,
My initial post contained a log file of the uninstall attempt, so suggesting i find uninstall via control panel is not of much use if im honest and way under the type of support we need at this point. Hate to be rude but did you read my post at all? .... the log file content i provided is the result of running the usual uninstall via cp of the API software.
The Microsoft tool is of no use in this situation.
I called your support about this issue, did not get any useful assistance on how to get rid of this software, so we went ahead and used Windows uninstall clean up utility. Which worked somewhat, its gone from the installed programs list but its not fully gone, the API service is still present for example.
Was advised by your support that I would then be put through to your API team, was on hold for 30 minutes waiting to be put through, without any contact for 30 mins so gave up the phone call (couldnt take the on hold music anymore).
So we are still stuck with your API software that we can't get rid of, and unable to use MYOB.
FYI this was all caused by us attempting to install 2018.2 over the top of 2017.2. I was advised by your support team, after the fact, that for SE on a server you should actually remove 2017.2 first, then install 2018.2. If that is the case why is 2018.2 available at all as an update through the program over the top? As in the program actually advertises the new version is availble and to click here to install it. This seems contradictory.
Thanks
