I upgraded my file yesterday and now it says that im using the wrong password.i have always used the same logins. I did read that sometimes when you upgrade a file you need to leave the password blank..i tried that and it didnt work for me. i've spent 8 hours on the phone to MYOB over the last few days and im becoming exasperated with the entire process....I finally thought i was getting somewhere and now...THIS!!!
Please help
Hi
Currently, AccountRight 2018.3 will only allow for foreign currency transactions to be recorded with a zero-rated tax code. At this stage, to my knowledge, we don't have any immediate plans to change the system to record foreign transactions with a different tax code (as in non-zero rated tax codes), however, it may be something that we do consider with the ongoing development work around multi-currency in the new AccountRight range.
Thanks Steve!
When is the upgrade coming to fix this problem???
I have to update several times a month and have just spent half an hour looking for an amount that was there but I kept mising it
If the highlight option was still there i would have found it straight away
Not happy
Hi
In general, you will better to record a separate GST-only transaction if you have been charged GST on a foreign-currency amount.
Hi
If the error is happening randomly then that would suggest that something is interfering with the printing process. From the error message provided it does appear that something is stopping the print job from going through the print queue correctly, which may be caused by permissions.
As this particular error is relating to the print spooler inside Windows, I recommend seeking assistance from your IT professional over how to resolve issues with the print spooler inside Windows
when will it be fixed....it makes it really hard and takes much longer!!! insert angry face.....who would have changed it? clearly not a user of the software....should have been tested with users. such a simple job made harder!!
Hi
I've just checked your Customer Account record and I can see that you were able to reach our Phone Support Teams and they have listed that you were successfully able to upgrade your file.
I trust this issue is now sorted, feel free to post again should you have any other questions or run into any troubles.
I am finding this very frustrating and time consuming. Is there an ETA on when this will be fixed/ Thank you
Hi
There is no magic bullet in terms of improving the speed of AccountRight 2018. Some clients have found some success with Help Article: Speed and performances tips although it doesn't work for all clients and systems. You also mentioned that you are moving from a SBS server to a Windows-based server, MYOB doesn't provide or support AccountRight being run in conjunction with an SBS server, only a Windows-based operating system like Windows 7-10 or Windows Server 2016 - 2008 (R2) - as per the system requirements.
If you are looking at moving all your company files to the cloud you would need to ensure that you do have enough AccountRight Live Subscriptions to upload those files. For example, AccountRight Plus comes with the one subscription but if you did wish to have additional company files using live services an additional AccountRight subscription can be purchased for $40 per month (min. 12 months) per subscription - which is 60% discount off the original subscription. Once those subscriptions are in place you can go to File>>Go Online>>Upload this file to upload that file to the cloud. Do let us know if you would like a more formal quote for those additional subscriptions.
*Prices are current at time of posting
Hi Hayden,
Everything works but really slow. After doing some investigation we know the new antivirus software we installed is scanning MYOB components which weren't listed on those exception lists we find on knowledge. Can you please check and see if there's anything else need to be excluded?
Also, is that possible to log a service ticket as it has been a week since the issue appears?
Regards,
Michael
Hi Hayden,
Did this issue get resolved? If so what was the solution? We have the same issue for only one employee who has a hotmail address. Many others have a hotmail address and we have no issues.
Got employee to add to safe senders list but problem still persists. We also send payslips from online rather than through local mail program.
Thanks
Hi
I've seen this happen for different reasons, including if we have the Employee's email on a blacklist. To check this, could you send me a Private Message with their email so I can look this up on our end?
You can send me a Private Message by hovering your mouse over my Avatar and clicking Send Message on the popup.
Hi
If I’ve understood your question correctly, then you will need to advise your proxy to enable everything ending in myob.com, as well as https connections. These should allow you to connect to the online company file through your proxy.
Hi there,
Can you please confirm that if we are using AR Enterprise 19 with the negative inventory functionality turned on, we can NOT upgrade to the latest version AR 2018.3? We are ok not to use negative inventory moving forward.
Also, can you pleae direct me to a resource where this has been outlined/explained?
Thank you
Anita
Hi
Hi
Negative Inventory is not like Multi Currency or Multi Location in that even if you have used it extensively, you can at any time 'turn it off'. Once turned off, you can upgrade your file to AR2018.
To turn off Multi Currency or Multi Location reuqires specialist assistance, to turn off 'Negative Inventory' normally does not.
To turn it off the preference you must restore all item on hand counts to 0 or higher - use Inventory Value Reconciliation report exported to excel to highlight negative on hand counts. Once 'fixed' this will finalise any 'negative inventory' sales and allow you (in most cases) to turn off the preference.
There are 2 exceptions:
Regards
Gavin
Hi Everyone!
I'm having a hard time installing the latest version of the MYOB AccountRight API installation on a terminal server.
It fails at the time that a black command prompt window comes up but it disappears too quickly for me to hit pause and see what it is doing.
Can anyone help me, please?
Hi there, I provide IT support for a client. Recently they started experiencing issues on one of their company files at one of their regional branch offices and have not been able to perform automatic online unlock. They are now on their 6 days remaining and so I'm following up on this before their company file lock permanently. Details follow:
Serial Number: xxxxx
Company File ID: 8
Version: MYOB Premier for Windows, Australia Release, Version 12.0.0, Release 12.4.0J
I would sincerely appreciate any assistance in this regard to enable them to continue work as usual.
best regards
Mark
Hi
Looking into the company file ID you have provided that particular file has arranged to be deactivated at some point. As such, we would need to arrange for that reactivation of the company file to take place. To arrange for that reactivation to take place I have sent you a private message on the Forum.