Hello Hayden,
Many thanks for your response. But I have not needed to implement your solution yet. The problem seems to have resolved itself.
I must say, we have the MYOB file on a server (Network Library), and the problem seems to have resolved itself when I opened up MYOB using the server edition client... I don't know if that's a co-incidence or not - but I thought I would just share that with you.
Regards,
Charlie Zeaiter.
Hi
Ideally, you should be matching the actual bank transaction that was processed. So, if the dollar value of the transaction was incorrect to that bank transaction you are best to look at deleting or reversing the payroll transaction. You can then process that payroll transaction as per the bank transaction.
Generally, you would add that extra dollar value be an additional wage category to increase the amount of the net pay, Although, there may be some other considerations to take into account with that additional wage category amount such as superannuation, tax and entitlements.
Hi Jenny
I know this feeling - I use 3 different computers for 3 different customers with MYOB and the oldest version that hasn't been updated since 18.5 is the best - fast and works well - never crashes. The 2 that pay subscriptions crash, are slow and frustrating to use. The only thing that I think is better in the new version is the search ability and that is it!!!!
Is it fixable by changing the links or whatever it is they tell you to do - does it work?
Thanks Julie
Hi
I'm wondering if you get the same problem outlined in this thread: MYOB API upgrade installation error 0x80070643
If so, that post contains a solution that has worked for a few users in the past and may help you. Let me know how you go!
Good day to all,
We cannot get through MYOB Phone Support since last week to activate our company files and the waiting time is always more than 30mins. We are outside Australia so it will be expensive to wait for someone from phone support to be available.
We have been doing phone activation ever since we upgraded to version 2017.2
Is there any way that we can activate our company files ONLINE like what we used to do when we are still using the Premier 19?
I have asked MYOB Phone Support Team regarding this but no one can give us a concrete answer on why we cannot activate our company files thru online activation.
I'm trying to download MYOB AccountRight Plus to Microsoft Surface Go. It's saying I can't do that.
Hi
What happens when you attempt to Activate or Confirm your company files online? Do you get an error message like: Error: "Unable to connect to the online confirmation service"?
Perhaps learning the specific error could give us an indication of what the cause is.
As a small note, you may be able to use LiveChat or this Forum if you don't have the ability to phone. If you use this Forum, please make sure not to post Account information but to make a post and the next available Moderator will contact you.
Hi
I think I might have found the reason, when I looked up the Microsoft Surface Go on the Microsoft Site here, I noticed that it mentioned it's in "S Mode":
This mode only allows Apps from the Microsoft Apps Store to be installed and nothing from external Developers which MYOB is. I would expect that other Legacy apps would also fail.
I suggest having a look at these Microsoft Articles to read on S Mode and if you need to use MYOB on this, you can disable it. See:
If you're having problems with S Mode, I suggest contacting Microsoft as they would be the ones that support that system. Once this has been disabled, I would expect the installs of AccountRight to work.
Good day Kym,
May you please recommend an API that that works like ODBC Connector so our reports will run as normal since MYOB's support for the classic version will cease next year?
We have tried 4 API's already but nothing works like ODBC.
Thank you and hoping to hear from you soon.
Good day
Thank you for your response. Below is the screenshot of the error that we always receive in all company files under 2017.2
Our Premier 19 company files can be confirmed ONLINE using the same computer but not the version 2017.2
The computer is directly connected to the internet, firewalls and antivirus were already disabled but the issue is still the same.
Thank you and hoping to hear from you soon.
Hi
AccountRight 2018 does have two installers:
So if your case, depending on the server setup you would just need to install the Server Edition on the computer and all users would be able to access the program. In some other cases, you may need to use the MSI Installer may be required. Our Help Article: Which AccountRight Installation should I choose? has more information on the different installers.
In terms of file access on the cloud you would just need to invite the respected user to the company file as per Help Article: Add a user
Hi
I understand that one of our phone-based team has been in touch with you to discuss the confirmation of the company file.
If you do have any further enquiries don't hesitate to post on the Forum again.
Seriously this latest update is terrible.
Not only does it not warn you when you are putting a duplicate invoice in, but when you import from in tray it now doesn't populate any of the information from the invoice.
I know you are aware of this as i reported it as soon as the update went through so why has this not been fixed yet ?
Hi
I do apologise for the troubles you're having with the new software, the Warn for Duplicate bug is set to be fixed on our next release which is set to come out in the next few weeks. I suggest to keep an eye out on the AccountRight Blog.
As for your issues with pre-filling information, I suggest having a look over this support note: Working with In Tray documents
In short, when the document has been loaded into the software it will attempt to use OCR to read the information from the PDF to pre-fill the fields as it can. This may not always work for some documents due to the nature of some of the documents out there as the OCR technology is looking for the most common places for the information to be kept.
With that said, sometimes blurry or low resolution text on the documents being uploaded may not be able to be picked up and so it can't pre-fill in the fields. You can use the information on the above support note to look into the details on this.
Hi Hayden
Thanks for your reply. I am glad a new update will be coming soon.
However we have been using the in tray feature for a long time now, and while i know it wasn't perfect as sometimes it got some information wrong, we could live with that. However it now doesn't pick up any information, it drops a copy of the invoice into the purchase window, but we have to put all of the rest of the information in manually from Supplier name, invoice number etc. We use the same suppliers all the time and the invoices that come direct from them are always very clear as they send them directly from their accounting programs.
Hi
That error means that the software is not connecting to our confirmation server.
Confirmations will be going to: confirmation.myob.com, IP Address: 203.34.100.61:443
If you open a browser and go to: https://confirmation.myob.com, do you get any errors or an IIS7 page?
Good day
Thank you for your response. We do not get errors for https://confirmation.myob.com and just get the IIS7 as per screenshot below.
As mentioned earlier, we still have company files under version 19 as we need it for ODBC connected reports and we do not have issues with online activation.
I spoke to Shannon of phone support yesterday, we tried activating online but it was not getting through and she also does not know why so she just sent the confirmation file via email as usual.
Thank you and hoping to hear from you soon.
Could you please tell me how to fix termination code 1233. I was working with it this morning and then it just came up with this code. I have not been able to fix it since.
Hi Could i please also request information on a timeout extender? Our MYOB software is constantly timing out and it is causing a lot of frustration and wasted time. thank you.
Hi
I've just sent you the Private Message with the Timeout Extender instructions.
I suggest having a look at my above post for opening your Private Messages and the note.
